RETURN POLICY
Welcome to Zanello’s Return & Refund Policy
We want you to be fully satisfied with your order. Below you'll find all the information you need about returns and refunds.Returns
You have the right to return your order within 14 days of receiving it.
To arrange a return, please contact our customer support team at info@zanello.nl within this period.Please note that the cost of return shipping is the customer’s responsibility, except in the case of a defective or incorrect item.
Our central return warehouse is located in Asia, so return shipping times and costs may vary.
If your item is defective, Zanello will cover the return shipping costs.Refunds
Once we receive and inspect your return, we aim to process your refund within 5 working days.
The refund will be issued to the original payment method.Return Conditions
– Items must be in their original packaging and unused.
– All accessories must be included.
– Please ensure the package is well-protected to avoid damage during transit.Responsibility
Zanello is not responsible for any delays or damage during return shipping.
We recommend checking your package within 24 hours of delivery and contacting us immediately in case of any issues.Contact Us
Opening Hours
Monday-Friday: 08:00-22:00
Saturday-Sunday: 09:00-17:00